|Important customer information|
Terms and Conditions
Our staff are always happy to help. Please contact us if you have any queries about our products or services.
We are able to accept all major credit and debit card payments via PayPal secure card processing services.
We accept payment by cheque/money order in the following currencies
If you wish to pay by cheque/money order, orders will only be fulfilled on receipt of cleared funds. Payments should be crossed A/C Payee and made payable to Puddle Productions.
All prices include VAT@17.5%
Postage and Packing to UK delivery addresses are FREE
Postage charge for Worldwide delivery is shown on the Order page.
For bulk orders (5 items and above) please contact us by e-mail for a revised postage charge. Depending on the weight and bulk of your order it will be dispatched by either post or carrier.
Please allow 28 days for delivery.
Please ensure that you order your programme on the correct format as mistakes cannot be rectified later.
If you are unsure about which format to buy for your location, please contact your local video/DVD dealer.
NTSC DVDs will play in PAL regions
If your programme is faulted on receipt, please contact us by e-mail at firstname.lastname@example.org explaining the problem and we will try to rectify it as soon as possible.
Puddle Productions reserves the right to refuse to accept an order and also reserves the right to immediately suspend the fulfilment of an order if the customer is in breach of any of these Terms and Conditions.
No trademark, service mark, corporate name or other trading name of Puddle Productions may be used without that customer first obtaining prior written consent of Puddle Productions.
Puddle Productions is committed to responsible data management and subscribes to the principles of Data Protection Legislation in the UK. Our Data Protection Registration number is listed under Puddle Productions, the parent company of documentary-shop.co.uk. Visitors that purchase, promote or use our products will be asked to enter basic personal information. This information on our database is not available for sale or use by third parties, beyond the essential requirement for credit card validation during purchase. This information is used solely for our billing and payment purposes and notifying customers and partners of future updates to our products and services.
Our newsletter will only be sent to customers giving their permission to receive it by completing our subscription form.
We do not receive or store any credit card information. This information is taken and processed on our behalf by the secure servers of PayPal. They may need to transfer some information outside the EU area for the purposes of credit card validation and authentication.
Cookies are used when entering our site to record the location from where a visitor arrived. This information is used for tracking visitors that come from our affiliate sites. They are also used to track the contents of your shopping basket if you choose to purchase products.
Each web page access is recorded in a log file. The contents of the log file are analysed each month to determine how many visitors we serve, which pages they look at most and from where they connect. This information is not shared with anyone outside Puddle Productions.
Please contact us at email@example.com if you wish to have your personal information removed from a particular mailing list or data base at any time.